Policies and Practices

Adoption Center for Family Building offers a full range of personalized services to its clients. Our staff and Board recognizes that every adoption is unique, as are the individuals involved in the process. All adoption agencies are licensed by the state(s) in which they operate and are required to follow certain rules and procedures. At the same time, Adoption Center for Family Building is a small agency, striving to maintain flexibility, and offer services tailored to the individual.

Grievance procedure

All clients of the Agency have the right of grievance on matters related to fair and equitable provision of the Agency services. The grievance procedure is as follows

  • When a client files a grievance relating to service, an investigation of this complaint will be initiated within 2 business days.
  • The Executive Director is designated to accept all consumer complaints and maintain written documentation of complaints.
  • The outcome of the complaint investigation will be reported, in writing, to the client and to the DCFS Licensing Representative within 10 business day after the complaint is received.
  • Resolutions of all complaints shall be reported to the agency board of directors at its next meeting.
  • The client has a right to contact the Department of Children and Family Services for assistance. CFB staff will offer assistance to the client by providing the telephone number of this organization.
  • Client services will not to be denied, reduced, suspended or terminated for exercising a grievance.

The telephone number for the DCFS complaint registry is 866-730-5110.

Adoption Center for Family Building offers a full range of personalized services to its clients. Our staff and Board recognizes that every adoption is unique, as are the individuals involved in the process. All adoption agencies are licensed by the state(s) in which they operate and are required to follow certain rules and procedures. At the same time, Adoption Center for Family Building is a small agency, striving to maintain flexibility, and offer services tailored to the individual.

Grievance procedure

All clients of the Agency have the right of grievance on matters related to fair and equitable provision of the Agency services. The grievance procedure is as follows

  • When a client files a grievance relating to service, an investigation of this complaint will be initiated within 2 business days.
  • The Executive Director is designated to accept all consumer complaints and maintain written documentation of complaints.
  • The outcome of the complaint investigation will be reported, in writing, to the client and to the DCFS Licensing Representative within 10 business day after the complaint is received.
  • Resolutions of all complaints shall be reported to the agency board of directors at its next meeting.
  • The client has a right to contact the Department of Children and Family Services for assistance. CFB staff will offer assistance to the client by providing the telephone number of this organization.
  • Client services will not to be denied, reduced, suspended or terminated for exercising a grievance.

The telephone number for the DCFS complaint registry is 866-730-5110.

Non-discrimination policy

CFB does not discriminate on the basis of race, religion, marital status, ethnicity, gender or sexual orientation.

Preferential treatment

It is the policy of the Center to prohibit preferential treatment to any board member, contributors, volunteers, employees, agents, consultants or independent contractors or their relatives. Preferential treatment means any action that would allow any party to receive considerations with respect to the placement of a child or any matters that relates to adoption services different or more favorably than any other applicants.

Confidentiality statement

It is the policy of the Adoption Center for Family Building to respect the privacy and confidentiality of birthparents, adoptive parents and children placed for adoption through this agency. All client information is considered confidential and is to be released only as authorized by the individual.

Privacy policy

At the Adoption Center for Family Building, your privacy and confidentiality are of utmost importance. Our policies and practices are designed to protect your personal information, and provide you with the highest level of service and support.

(847) 674-3231 Illinois office
(219) 795-9900 Indiana office
(847) 674-8635 Send a fax
(800)869-1005 Birth parents only

[email protected]

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Client Reviews
Adriana B.

ACFB was not our first adoptive agency we have explored, but it was the right place for us. They genuinely care about everyone involved in the adoption process,including the birth mothers. They were honest, helpful and supportive. We will forever be grateful, that thanks to ACFB our family is complete.

Amy W.

It was a pleasure to work with Maggie and the rest of the staff at Adoption Center for Family Building. They were great at answering our questions and providing guidance at each step. We were happy with the support we received and the kindness they showed us and the Birth Parents.

Ben V.

Barbara is a very pleasant person to work with, she made us feel comfortable every step of the way. At times during our process we faced difficulties but with her guidance we were able to stay focused and achieve our goal.

Robin R.

Everyone in this organization is amazing. They offer unending support and guidance through what may easily be the most difficult and rewarding journey in life.

B. M.

My daughter was able to place her baby with a lovely couple this week. Thank you, Linda Fiore, for making this all so professional and comfortable as we made the decision that is right for every one. Thank you to Mary for guiding my daughter so lovingly. God's blessings for the adoptive parents who opened their arms to our whole family. Thank you to all who made this happen! God Bless you!

KC & Alex W.

The best part of working with ACFB is the education you receive before you make any decisions or invest in anything, they want to know your story - the trauma or sadness that you have been through before you start your adoption journey. ACFB creates a successful environment for adoptive parents to create successful families.

View all Client Reviews